All sales are final. We do not have a return or refund policy. We evaluate and deal with customer order situations and requests for product returns on a case-by-case basis in the event of unusual circumstances that may arise.
As a general policy, the Company is committed to provide such a high level of service that customer complaints are not necessary. In the rare case when a customer is dissatisfied for any reason, the Company will do everything reasonably possible to satisfy and retain the trust of that Customer. Customers with concerns or complaints are encouraged to immediately contact our Customer Service Department via the website or by email at firstname.lastname@example.org.
If refunds are warranted, they are issued ONLY in the form of credit to the customer MY ACCOUNT which is accessible on the website. Failure to notify the Company of any shipping discrepancy or product damage within seven (7) calendar days of receipt of shipment will cancel a customer’s right to request a correction.